Refund policy

Returns & Refunds

We want every Blooma & Co. order to feel like it was made for you. If something isn't right, we're here to make it right.

30-Day Return Policy

You have 30 days after receiving your item to request a return. To be eligible, your item must be in the same condition you received it — unworn, unused, with tags and in its original packaging. You'll also need your receipt or proof of purchase.

To start a return, contact us at sarah@theblooma.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]. If your return is accepted, we'll send you a return shipping label along with instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Damages & Issues

Please inspect your order upon arrival and contact us immediately at sarah@theblooma.com if your item is defective, damaged or if you received the wrong item. We'll evaluate the issue and make it right as quickly as possible.

Exceptions & Non-Returnable Items

Certain items cannot be returned for hygiene and safety reasons — including used pet grooming brushes, pet bandanas and any personalized or custom orders. We also cannot accept returns on sale items or gift cards. If you have questions about a specific item please reach out before purchasing and we'll be happy to help.

Exchanges

The fastest way to get what you want is to return the original item and once your return is accepted, place a new order for the replacement. Contact us at sarah@theblooma.com and we'll guide you through the process.

European Union — 14 Day Cooling Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Your item must be in the same condition you received it — unworn, unused, with tags and in its original packaging — along with your receipt or proof of purchase.

Refunds

Once we've received and inspected your return, we'll notify you whether your refund has been approved. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since your refund was approved, please contact us at sarah@theblooma.com.

Questions?

We're always here for you. Reach us at sarah@theblooma.com and we'll take care of you personally.

Move softly. Love wildly. Blooma & Co. 🌿